If for any reason you are not completely satisfied with your purchase, you may send it back within 14 days upon receiving for an exchange, or a refund.
The products you are returning must be in a new, unworn, and resaleable condition in original packaging. All goods will be inspected upon arrival at the Ionico warehouse. If the returned product is damaged not by our error, the refund will be partial (30% of the total order).
Please note that if you wish to return any of the items from a bundle set for a refund, the complete set must be returned. Items bought within a multi-buy or promotional offers must be returned together with any gift item(s) associated with the order.
After you send the parcel back to us, provide the tracking number for the return to firstname.lastname@example.org. The email also should include your order number and a reason for a return. This step is extremely important as we will not be able to refund you without all the necessary information. After we receive and process your request, we will send you a refund confirmation email. Refund processing time depends on your credit card issuer's policy.
Though you might have enjoyed free shipping, we do incur the original cost of delivery for every order. Therefore, if you return an unwanted item (that is not faulty or not as described), we do not refund our original shipping cost (approximately $4 USD per item ordered depending on the location) as well.
Please note! If you have made your purchase on Amazon, please act according to their Policy.