Any purchases in our online store can be canceled within 24 hours after making the payment on our website. Keep in mind that if we receive your request for cancellation after this time, your order might be already shipped and therefore your request cannot be accepted. In this case, you will have to wait for the delivery and then proceed with a return.
Steps to cancel your order (within 24 hours after purchase):
- Look for an Ionico order confirmation email to find your order number.
- Contact us at firstname.lastname@example.org specifying the following subject: “Cancel Order: #XXXXX (where #XXXXX — your order number)”.
We’ll contact you within 24 hours and refund your order except for the non-refundable booking fee ($5 per paid item), associated with payment processing costs (find more information about refunds in our Refund Policy).
If you have made your purchase on Amazon, please act according to their Policy.