We can refund your order only if you cancel it within 24 hours after placement or return unwanted items after delivery. We cannot refund your order if it is in the process of delivery within our guaranteed delivery times (30 days after order placement).
Any refunds will be made by the original method of payment for the value of the goods in the original receipt except for the non-refundable booking fee ($5 USD per ordered item), associated with the payment processing service. If the returned product is damaged without our fault, the refund will be partial (30% of the total order).
Why is there a non-refundable booking fee? We are not able to refund the booking fee under any circumstances, even if you request a cancellation right after the order placement. This policy was implemented due to the presence of credit card charges incurred by processing your original order thus these charges are non-refundable. This does not affect your statutory rights, as payment accepting is a service that has already been provided.
Though you might have enjoyed free shipping, we do incur the original cost of delivery for every order. Therefore, if you return an unwanted item (that is not faulty or not as described), we do not refund our original shipping cost (about $4 USD per ordered item depending on the location) as well.
If you haven’t received an actual refund after receiving a refund confirmation e-mail from us, first check your bank account again. Please note that different payment providers have different refund processing time. Consult the corresponding policy of your credit card company (or PayPal if you were using their services). If this doesn’t work for you, contact your bank directly. If you have tried all the above-listed steps and still have not received your refund, please contact us at firstname.lastname@example.org.
If you have made your purchase on Amazon, please act according to their Policy.